Our Delivery Policy

Effective Date: 01 June 2024
Last Updated: 01 June 2024

Introduction

At Precious Books, we strive to provide a seamless delivery experience for all our customers. This Delivery Policy outlines our processes for shipping and delivery of books, ebooks, school books, stationery, vouchers, and eGift cards.

Shipping and Delivery

  1. Books and School Books:
    • Processing Time: Orders are typically processed within 2-3 business days.
    • Shipping Methods: We offer standard and expedited shipping options.
    • Delivery Time: Standard shipping typically takes 5-10 business days, while expedited shipping takes 3-5 business days.
    • Shipping Fees: Shipping fees are calculated based on the weight of the order and the shipping method chosen at checkout.
    • Note: All physical books are shipped directly from authors or publishers. Delivery times may vary depending on the author’s or publisher’s location and processing times.
  2. Stationery:
    • Processing Time: Orders are typically processed within 2-3 business days.
    • Shipping Methods: We offer standard and expedited shipping options.
    • Delivery Time: Standard shipping typically takes 3-5 business days within South Africa, while expedited shipping takes 1-3 business days.
    • Shipping Fees: Shipping fees are calculated based on the weight of the order and the shipping method chosen at checkout.
    • Warehouse Location: All stationery items ship from our warehouse in Johannesburg.
  3. Ebooks:
    • Delivery Method: Ebooks are delivered electronically via email.
    • Delivery Time: Instant delivery upon successful payment.
    • Access: A download link or access instructions will be provided in the confirmation email.
  4. Vouchers and eGift Cards:
    • Delivery Method: Vouchers and eGift cards are delivered electronically via email.
    • Delivery Time: Instant delivery upon successful payment.
    • Access: The voucher or eGift card code will be provided in the confirmation email.

Shipping Restrictions

  1. International Shipping:
    • Currently, we only ship physical products within South Africa. Please check our website for the latest updates on international shipping.
  2. P.O. Boxes and APO/FPO Addresses:
    • We do not ship to P.O. Boxes or APO/FPO addresses.

Order Tracking

  1. Tracking Information:
    • Once your order is shipped, you will receive a confirmation email with tracking information.
    • You can track your order using the provided tracking number on our website or the courier’s website.

Delivery Issues

  1. Delayed or Lost Orders:
  2. Damaged Items:
    • If you receive a damaged item, please contact us within 7 days of delivery. Provide your order number and photos of the damaged item for assistance.

Contact Us

If you have any questions or concerns about our delivery policy, please contact us at:
Precious Books
Email: tracking@preciousbooks.store