Frequently Asked Questions

Precious Books offers a wide range of products including books, ebooks, school books, stationery, vouchers, and eGift cards. We cater to both educational and leisure reading needs.

To purchase an ebook, simply browse our selection, add your chosen ebook to your cart, and proceed to checkout. Once your payment is successful, you will receive an email with a download link or access instructions.

We accept secure payments via EFT, credit cards, and Apple Pay. Our payment process ensures your information is safe and secure.

  • Books and School Books: Standard shipping takes 5-10 business days, while expedited shipping takes 3-5 business days. Delivery times may vary as books are shipped directly from authors or publishers.
  • Stationery: Standard shipping takes 3-5 business days within South Africa, and expedited shipping takes 1-3 business days.
  • Ebooks, Vouchers, and eGift Cards: Delivered instantly via email upon successful payment.

Once your order is shipped, you will receive a confirmation email with tracking information. You can use the provided tracking number to monitor the status of your delivery on our website or the carrier’s website.

Yes, you can return physical books and stationery within 30 calendar days of receiving your order, provided the items are unused and in their original packaging. Ebooks, vouchers, and eGift cards are non-refundable and non-exchangeable due to their nature.

To initiate a return, please contact our customer service team at returns@preciousbooks.store with your order number and the reason for the return. We will provide you with further instructions.

Currently, we only ship physical products within South Africa. Please check our website for the latest updates on international shipping availability.

If you receive a damaged item, please contact us within 7 days of delivery at returns@preciousbooks.store. Provide your order number and photos of the damaged item, and we will assist you with a replacement or refund.

Yes, personalized or custom-made items and sale items are non-returnable and non-refundable unless they are defective or damaged. Ebooks, vouchers, and eGift cards are also non-returnable and non-refundable.

To redeem an eGift card, enter the unique code provided in your email at checkout. The value of the eGift card will be applied to your order total.

You can contact our customer support team by emailing us at support@preciousbooks.store. We are here to assist you with any questions or concerns you may have.

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